Frequently Asked Questions

Miami University's IT Help - Answers Online offers solutions to many technology issues faced by students, faculty and staff.

IT Help is easy to use and a quick way to answer your questions about technology, and more.

We've already mined IT Help and other websites for answers to some of student, faculty & staff's most frequently asked questions. Just click the links below.

Q. I'm having problems logging in, or I don't know how to log in for the first time.

A. Check out IT Help to resolve your login issues.

Q. How do I reset my MuNet password?

A. Go to IT Help if you have forgotten your password.

Q. I'm an instructor. Where can I get help with BlackBoard?

A. Miami Hamilton has two great resources for BlackBoard training, Paul Cantonwine and Suzanne Gord; however, IT Help addresses many of the issues that instructors encounter.

Q. I'm a student. Where can I get help with BlackBoard?

A. Check out IT Help .

Q. How do I connect to the Miami network from off campus?

A. IT Help has answers to connection issues.

Q. How do I set up a listserv? (A listserv is a campus mailing list.) How do I add myself to a listserv? How do I unsubscribe from a listserv.

A. Learn about listservs at IT Help .

Q. I'm having issues with muConnect email and calendar

A. Check out the information at IT Help .

Q. How do I find out information about network outages?

A. Go to the IT Help for information on network status and outages.